Terms & Conditions

1 Introduction

Welcome to Clinic. These Terms & Conditions ("Terms") govern your access to and use of our website, and the healthcare services provided by us. By accessing our website or booking an appointment, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

2 Use of Our Website

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this website by any third party. You must not misuse the website by knowingly introducing viruses, attempting unauthorized access, or engaging in any activity that could harm our systems or other users.

3 Appointments & Bookings

• Appointments booked through the website, phone, or in person are subject to doctor availability and confirmation by our team.
• Please arrive at least 10–15 minutes prior to your scheduled appointment time.
• We reserve the right to reschedule appointments due to unforeseen circumstances, and will make reasonable efforts to notify you in advance.
• Repeated no-shows without prior cancellation may result in restrictions on future bookings.

4 Medical Services Disclaimer

All medical consultations, diagnoses, and treatments are provided by licensed and qualified healthcare professionals. However, no guarantee is made regarding specific outcomes of any treatment or procedure. Information published on our website (including service descriptions and health tips) is for general informational purposes only and should not be considered a substitute for professional medical advice, diagnosis, or treatment. Always consult with one of our doctors for guidance specific to your condition.

5 Patient Responsibilities

As a patient, you agree to:

• Provide accurate and complete information about your medical history and current health condition
• Follow the treatment plans, prescriptions, and instructions provided by our healthcare professionals
• Inform us promptly of any known allergies, pre-existing conditions, or ongoing medications
• Treat our staff and other patients with respect and courtesy

6 Fees & Payments

Consultation and treatment fees will be communicated to you prior to your appointment or at the time of service. Payments can be made via cash, card, or other accepted methods at our clinic. For patients using insurance, coverage is subject to your insurance provider's terms, and you remain responsible for any amount not covered by your policy.

7 Cancellations & Refunds

Appointment cancellations should be made at least 24 hours in advance where possible. For details on eligibility and processing of refunds for prepaid services or packages, please refer to our Refund & Cancellation Policy page.

8 Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Clinic or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from this website for commercial purposes without our prior written consent.

9 Limitation of Liability

To the fullest extent permitted by law, Clinic shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or services, except where such liability cannot be excluded under applicable law. Nothing in these Terms limits liability for death or personal injury caused by proven medical negligence.

10 Third-Party Links

Our website may contain links to third-party websites for your convenience. We do not endorse and are not responsible for the content, accuracy, or practices of any linked third-party websites.

11 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

12 Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be posted on this page with a revised "Last Updated" date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated Terms.

13 Contact Us

If you have any questions about these Terms & Conditions, please contact us: