Privacy Policy

1 Introduction

Clinic ("we", "us", or "our") is committed to protecting the privacy of our patients, website visitors, and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way. By using our website and services, you agree to the terms described in this policy.

2 Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, date of birth, and gender when you book an appointment, fill a contact form, or register with us.
• Medical Information: Health history, symptoms, treatment records, and other information relevant to the care and treatment provided.
• Technical Information: IP address, browser type, device information, and browsing behavior collected automatically when you visit our website.
• Communication Data: Messages sent through our contact forms, emails, or phone calls with our team.

3 How We Use Your Information

We use the collected information to:

• Schedule and manage appointments
• Provide medical consultations, diagnosis, and treatment
• Communicate appointment reminders, health tips, and updates
• Improve our website, services, and patient experience
• Respond to inquiries and provide customer support
• Comply with legal and regulatory requirements in the UAE

4 How We Protect Your Data

We implement appropriate administrative, technical, and physical safeguards to protect your personal and medical information against unauthorized access, disclosure, alteration, or destruction. Access to patient records is restricted to authorized healthcare staff only, and all data is stored on secure systems.

5 Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

• With healthcare professionals directly involved in your treatment
• With insurance providers, when required for claims processing
• With laboratories or diagnostic centers for tests and reports
• When required by law, court order, or government authority

6 Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance user experience, analyze site traffic, and understand visitor preferences. You can choose to disable cookies through your browser settings; however, this may affect certain features of the website.

7 Your Rights & Choices

You have the right to:

• Access and request a copy of your personal and medical records
• Request correction of inaccurate or incomplete information
• Withdraw consent for marketing communications at any time
• Request deletion of your data, subject to legal and medical record-keeping obligations

To exercise any of these rights, please contact us using the details provided below.

8 Data Retention

We retain personal and medical information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable healthcare regulations and laws in the United Arab Emirates.

9 Children's Privacy

For patients under the age of 18, we collect and process information only with the consent and involvement of a parent or legal guardian.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date.

11 Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us: